Lax.com is known for the fastest delivery in lacrosse! If you order by 1:00 PM EST, we ship that very same day. We provide tracking and delivery confirmation which can be accessed via your account page. Lax.com is located in Norwalk, CT, so if you live on the East coast, most packages are delivered to your doorstep the very next business day. If you live in South East or the Mid West you will typically receive your order in 2 business days. If you live on the West coast it is typically 3 business days. Helmets, bulky or heavy orders may take a little longer to the Midwest and West regions.
What do the different shipping options mean?
Lax.com offers many different forms of shipping options. Our free shipping option is offered on orders over $99 and under 5lbs within the continetal US. This excludes goals, nets, balls and is shipped via the USPS. Learn more about the other shipping options by clicking here.
Simply add a unstrung head to your cart and then add a custom stringing option. There will then be two items in your cart. Here are the options that we offer.
What is premier custom stringing?
PREMIERE CUSTOM STRINGING is a one-on-one, personalized stringing experience unlike any other in lacrosse. You may think you know how to string a head, or your friend on your team does a pretty good job... but you will never unleash the true potential of your game unless you get a setup that is specifically dialed to yourability, playing style and position. You can pick any mesh, any colors and any setup that you want. Simply add an unstrung head to your cart and then add premier custom stringing. Take your game to the next level!
What are Lax Points? How do I use them in my order?
The Lax.com Rewards Points Program lets you accumulate points with every purchase. Those points can then be redeemed for free gear!
• Every $1 spent = 1 Lax.com reward point earned.
• All lax points are accrued to a registered Lax.com account when the package has shipped. You need to be logged into your account to accrue points.
• Promo codes and Lax points can not be used in the same transaction.
• The number of points necessary to get an item for free is listed next to all of the individual products.
• Points can't be applied to one item in an order, they must be applied to the entire order.
How To Place An Order Using Points: If you are trying to place an order and use your lax points you need to have enough points in your account to cover the whole value of every item that is in your cart, including shipping. You also need to be logged into your account. If you do qualify to use lax points on your order, you can do so at step 4 in the checkout process. This is where you would normally enter your CC number. There will be a box for you to check so you can apply the lax points towards your order.
How do I make a return/exchange?
Our Return Policy: Returns for new, unused products are never a problem at Lax.com. Items must be in their original packaging, to be returned. To learn more visit our shipping and returns page.
Our Exchange Policy: Lax.com will take care of any exchange requests as long as the item is in stock. On average it can take up to a week to process an exchange once it has been received in our warehouse. If by chance the item is out of stock we will treat your item as a return and credit back the form of payment used. If you are exchanging items that are less/more you will either be charged the difference or issued a refund. If you are exchanging for a item of greater cost we will need to contact you for an updated form of payment. To expedite the exchange process you may want to place an order for the wanted item and send the other item as a return.
What are the showroom hours?
We have a state of the art showroom, at our warehouse, if you would like to check out some of the latest gear in lacrosse.
345 Wilson Avenue (For GPS put in: 20 Sheehan Ave, Norwalk CT)
To set up an appointment with a Pro email: email@example.com.
M/F - 8:30AM - 5PM
Saturday 9AM - 1PM (November, Decemeber, March, April, May)
Sunday 11 -2 (November, December)
What do I do if my head/shaft/pad broke?
Lax.com has agreements with all of its manufacturers to take care of any warranty issues directly with any of our customers. If the product you purchased breaks or is defective you will need to contact the manufacturer directly for a replacement. Learn more about warranties and how they work.
How do I choose the correct size?
Here is a general sizing chart for pads and gloves:
XS = Under the age of 5, under 80lbs, glove size 8"