LAX.com has agreements with all of its manufacturers to take care of any warranty issues directly with any of our customers. If the product you purchased breaks or is defective you will need to contact the manufacturer directly for a replacement. Let them know you made your purchase from LAX.com and what happened. As long as the product is under warranty, an exchange should not be a problem. Here are some links and phone numbers to the manufacturers we work with:
StringKing: Contact us at email@example.com or (310) 795-4424
East Coast Dyes: Vist www.eastcoastdyes/warranty or contact firstname.lastname@example.org.
Warrior: 800.968.7845 or http://www.warrior.com/USA-Lacrosse-Returns/returns-warranty-usa-lacrosse,default,pg.html
Maverik: Email email@example.com or phone 800.537.1702.
Cascade: All customer returns need an authorization number. Call 800.537.1702 or email firstname.lastname@example.org.
Gait/Debeer: Does not allow defective/warrantied items to be shipped back to retailers. All broken or defective items within the warranty timeframe need to be send back to their customer service department. Contact phone: 800.833.3535
Bow Net: 866.950.6387
Tapout Mouthguard: 402.884.7600
Rage Cage: 410.672.0282
Shock Doctor: 800.233.6956
All items purchased from LAX.com are accompanied by a manufacturer warranty, unless indicated otherwise. You acknowledge that any warranty in connection with all products or services offered on our site is solely provided by the manufacturer or supplier of that product or service. There are no cash or credit refunds for items covered under the manufacturer's warranties. This covers most heads, shafts and pads. All warranties are the responsibility of the manufacturer, not LAX.com. There is no exchange or swapping of items under the manufacturers warranty. If you want something else, please contact the manufacturer directly. We can not swap items on their behalf. Only the manufacturer can do that. There is no warranty for items sold under closeout sales or special discount sales. Most of these items will not be available for replacement and the manufacturer will not warranty them. Let us know if you have any further questions about your warranty item.