Returns for new, unused products are never a problem. Items must be returned, in their original packaging, with tags attached. If for some reason a return is received and can not be re-sold as a new item, the package will be returned to you. Returns must be received within 30 days after purchase for a full refund. Anything past 30 days, a gift certificate will be issued.
In lieu of a refund to the form of payment that was used to make the purchase you can opt to be issued a gift certificate for the item you are returning, plus 10% The gift certificate can be applied to your new furture purchases. Once a return is received by LAX.com it can take up to 10 business days to process the return. Returns are not processed on Saturdays & Sundays. LAX.com is not responsible for shipping charges on returned items that we filled correctly and we do not refund the original shipping costs associated with your order.
Helmets/Final Sale Items:
Custom items, like stringing, can not be returned and we won't ship a custom job until it passes our quality control standards of our head stringer. Cascade helmets have a $35 re-stocking fee, if returned, that is enforced by Cascade. STX Rival custom helmets are a final sale, and can not be returned. Returns are also not accepted on field equipment such as nets, backstops, goals, bouncebacks.
How To Make A Return:
Send back your items to: LAX.com Returns - 345 Wilson Avenue - Norwalk, CT 06854 with this form filled out
. Include your original order number, email address, and phone number
so that we can process the return for you as quickly as possible. If you are interested in receiving a gift certifiate, plus 10% let us know in the additional information section on the form.
Be sure to snap a picture with your phone of the tracking number that you were given by the carrier you used (USPS, UPS, FEDEX) to return the package to Lax.com. We can provide a return label for you via email, but you will be deducted a minimum of $20 from your return amount. Depending on the weight of the return the charge could be more. Email your request to email@example.com for a return label request approval.
Lax.com does not offer an exchange policy. We suggest you follow the return policy above for the items you wish to exchange and go to our home page to submit a new order for your new items. That way your new items will arrive quickly and you can start using them right away.