Shoe/Cleat Return Policy:
Shoes and cleats must be returned in the original packaging/box that they were shipped in. Shoe boxes must be placed in another box or bag, do not tape the shoe box closed or adhere shipping labels to the shoe box. Doing so will render the shoes as non-resellable and will void any return. If shoes are worn in any manner, on turf, or grass they are not acceptable as a return. Cleats/Shoes/Turfs must be received back to Lax.com, in the same condition that you received them in. If they are not, then a refund will not be issued. They must not have scuffs, dirt, or turf on the bottoms of the shoes. If they do, they are in non-resellable condition and we cannot accept the return, and the shoes will be returned to you.
Helmets/Final Sale Items:
Custom items, like stringing, can not be returned and we won't ship a custom job until it passes our quality control standards of our head stringer. Cascade helmets have a $35 restocking fee, if returned, that is enforced by Cascade. STX Rival and Warrior custom helmets are a final sale, and can not be returned. Returns are also not accepted on-field equipment such as nets, backstops, goals, bouncebacks.
Mouthguards:
Lax.com will not accept open, tried for fit, or used mouthguards for return. This is in the best interest of our returns staff and future customers.
How To Make A Return:
Lax.com does not cover return shipping for correctly fulfilled orders. You can choose your preferred method of shipping (UPS, USPS, FEDEX) to send your items back to us. Send back your items to: LAX.com Returns - 345 Wilson Avenue - Norwalk, CT 06854 with this form filled out. Include your original order number, email address, and phone number so that we can process the return for you as quickly as possible. If you are interested in receiving a gift certificate, plus 10% let us know in the additional information section on the form.