![](\"https://attachments.gorgias.help/ZPB9rx1qL4xWVa3O/hc/PG09N6gMOX74j5gK/2024060905-ae35fcad-443a-436b-a2f4-32618c8b0993-6862ebb9-0367-4646-a857-3fe19eb7df4c.png\")
The free shipping policy applies to Lax.com web orders only. It does not apply to Team Store orders.
We hope this information makes ordering easier. If you have any questions, visit the Help Center for further assistance.
1. Start your return process by pressing on the button above. You will have the choice to use a prepaid $9.99 shipping label for qualified items which will be deducted from your total return amount, or pay for your own label with your carrier of choice.
Field supplies such as goals, rebounders, balls, creases, and nets are not eligible for a return shipping label from Lax.com.
2. Pack the item(s) securely in the original product packaging, if possible. Include your proof of purchase.
3. Print and attach your prepaid label to the exterior of the box and take it to your local UPS drop off location. If you choose to purchase your own label you will need to drop it at their nearest drop off location.
You can visit our retail store and present your order confirmation or packing slip as proof of purchase. All items must have the original tags attached.
Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method. You will receive an email with the refund confirmation.
Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page. If an item is returned to us and can't be resold we cannot accept that returned item.
You can also visit our Help Center and request further assistance if needed.
"},"name":"How do I make a return?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Yes, we provide discounts for bulk and team orders. We are trusted by over 5,000 teams for uniforms, helmets, equipment, fan wear and field supplies. Please contact our sales team directly for more information and to get a quote tailored to your needs.
We strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team with your order number and any relevant details.
We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team within 48 hours of receiving the order and include photos of the damaged items or package.
We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.
"},"name":"What if my package gets lost or arrives damaged?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"If a team store is still open, changes can be made to your order. You will need to immediately message your order number and your requested change to our Customer Service team at teamquestions@lax.com. They will make the requested change to your order and email you back with an updated receipt.
If a team store has closed, unfortunately no further edits can be made to your order. All items in stores are custom-made, and Lax.com places individual orders with each manufacturer immediately after the store closes. Because of this process, we are unable to make any changes or additions once the orders have been submitted to the manufacturer.
We recommend checking with your program directly to see if they plan to reopen a store in the near future, so you can place a new order.
You can also visit our Help Center and request further assistance if needed.
"},"name":"I need to change my order, after it has been placed. How can I do that?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Personalize your game with endless options with Lax.com custom stringing. Strung by our Pro's you will have better control, accuracy, and consistency our custom stringing service gives you the power to play your best.
🥍 Superior Ball Control – Optimize hold and release for your style of play.
🥍 Enhanced Accuracy – Dial in your shooting and passing with a pocket that fits your mechanics.
🥍 Faster Break-In Time – Skip the frustrating adjustment period with a professionally strung, game-ready pocket.
🥍 Durability & Consistency – High-quality stringing means your pocket lasts longer and performs at a high level all season.
Lean about custom stringing, see reviews and how it works by clicking here.
"},"name":"Custom Stringing - How It Works"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"If you feel your web order might not arrive by your anticipated date, there might be an option to upgrade the shipping speed. Please reach out to our Help Center with your order details so we can assist with potential shipping upgrades if applicable.
If your order was placed in a Team Store, shipping guidelines were provided at the time you placed your order. For more information as it pertains to Team Store orders visit our Team Store Assistance Center.
"},"name":"Can I upgrade my shipping speed for my web order after placing an order?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"LAX.COM offers various shipping options, including free shipping on orders within the continental US (excludes heavy items). General shipping information is listed below, but you can view our complete Shipping Policy, to understand all the guidelines for free shipping, custom helmets, custom stringing, international shipping and additional policies.
Cut Off : Orders placed by 12:00 pm EST typically ship the same business day. Delivery times depend on the chosen shipping method. For international orders, additional customs and duties may apply. Visit the LAX.COM shipping policy page for more details. Overnight shipping does not include Saturday Delivery unless explicitly marked.
International Shipping Information:
LAX.com ships internationally every day, all over the world, and we are widely recognized as the largest online overseas delivery source for lacrosse. The usually delivery time is 6-14 business days depending on the local customs office and Post Office in your home country. Be aware that all customs, duties, taxes, surcharges, brokerages, etc., are the responsibility of the customer.
You can also visit our Help Center and request further assistance if needed.
Custom items, like stringing, can not be returned and we won't ship a custom job until it passes our quality control standards of our head stringer.
Cascade helmets have a $35 restocking fee, if returned, that is enforced by Cascade.
Warrior custom helmets are a final sale, and cannot be returned.
STX Aero helmets rae a final sale, and cannot be returned.
Returns are not accepted on-field equipment such as nets, backstops, goals, bouncebacks.
All items purchased in a Team Stores are custom, and they are a final sale.
You can also visit our Help Center and request further assistance if needed.
"},"name":"Helmet Returns, Custom Stringing & Final Sale Items"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"At our core, the Lax.com Family believes in the power of lacrosse to create positive change, and we are committed to giving back to the organizations that use the game to make a difference. Through sponsorships, donations, and community partnerships, we proudly support initiatives that help grow the sport while driving awareness for meaningful causes. Whether it’s providing resources to youth programs, supporting grassroots development, or partnering with mission-driven organizations, we see lacrosse as more than just a game—it’s a vehicle for impact, education, and change.
On a national level, we are honored to be the Title Sponsor of One Love’s annual Wall Ball Challenge, helping to amplify their mission of educating young people on the difference between healthy and unhealthy relationships. One Love was founded in memory of Yeardley Love, a University of Virginia lacrosse player whose life was tragically cut short by domestic violence. Since its inception, One Love has empowered thousands of young athletes with the tools to recognize and prevent relationship abuse. By supporting this initiative, we stand with the lacrosse community in fostering a culture of awareness, safety, and respect—both on and off the field.
Visit our Giving Back page to fill out a form for your request: https://www.lax.com/pages/giving-back
"},"name":"Does LAX.COM offer any fundraising opportunities?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"To cancel an order contact our customer service team at questions@lax.com. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been fulfilled. If your order is in the process of being picked or has already been shipped, please refer to our return policy for further instructions.
"},"name":"How do I cancel my order?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Once your head is custom-strung to perfection, we ship it straight to your door, ready for action.
Standard Stringing: 2-3 business days for stringing (This can increase during season, up to 5 to 7 business days)
Rush Stringing: 1-2 business days for stringing
Add shipping time to the above timelines based on what you select at checkout. Business days are Monday-Friday & exclude major Holidays. See this page for more details: https://www.lax.com/pages/custom-stringin
All orders will ship via UPS unless otherwise specified in your team store.
Shipping Timeline
Shipping times vary depending on the items offered in your store. Most team store orders ship within 4 to 6 weeks after the store closing date, not the date your individual order was placed.
For example, if you place your order on July 15 and the store closes on July 31, your shipping timeline begins on July 31.
You’ll receive an email when your store officially closes, which will include specific shipping timeline details related to your order.
Order Processing Notification
Approximately 7 to 10 days before your order ships, you'll receive an email letting you know that your order is being processed and prepared for shipment by our pack team.
Custom Item Exceptions
Some fully custom items—such as gloves—may take up to 4 months to ship due to longer manufacturing lead times.
You can also visit our Help Center and request further assistance if needed.
"},"name":"General Team Store Shipping Information"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"At Lax.com, we strive to ensure every order reaches you in perfect condition but we unfortunately can't control a package once it has left our facility. Please note that tracking numbers can take up to 24 hours to update. If your order still hasn’t arrived please contact the carrier using the tracking number you were sent when your order shipped and start a claim.
We understand the disappointment of receiving a damaged package. In such instances, contact the carrier using the tracking number you were sent when your order was shipped within 48 hours of receiving the order and include photos of the damaged items or package, to start a claim.
If you need further assistance feel free to visit our help center and request other assistance.
Shoes and cleats must be returned in their original packaging (i.e Nike/New Balance branded box) for re-sale purposes. The branded shoe box must be placed in another box to prevent damage to the branded shoe box being returned to Lax.com. Do not tape the branded shoe box closed or adhere shipping labels to the original branded shoe box. If the original branded shoe box is returned to Lax.com in non-resellable condition, a e-gift card will be issued, not a refund.
If shoes are worn in any manner, on turf, or grass they are not acceptable as a return. Cleats/Shoes/Turfs must be received back to Lax.com, in the same condition that you received them in. If they are not, then a refund will not be issued. They must not have scuffs, dirt, or turf on the bottoms of the shoes. If they do, they are in non-resellable condition and we cannot accept the return, and the shoes will be returned to you.
You can also visit our Help Center and request further assistance if needed.
"},"name":"Shoe and Cleat Return Policy"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Returns must be initiated within [x days] of receiving your order. Items must be unused and in the original packaging.
Reach out to our customer support team at [email or phone #] to initiate the return process with your order number and details about the item you wish to return. Print the shipping label and drop off your return at a [Fedex/shipping center] location.
Note: There is a [$X] shipping charge per order.
You can visit any of our retail stores and present your order confirmation or packing slip as proof of purchase. All items must have the original tags attached.
Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.
Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.
"},"name":"How do I make a return?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Lax.com is proud to be an Authorized Dealer for the brands we sell online and at our retail stores. Buying from an authorized dealer allows your equipment to be covered under the brand's limited warranty. Each product's limited warranty period is specified on the manufacturer's website/packaging. Learn more about warranties here.
"},"name":"My Head Snapped, What Do I Do?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Unfortunately, we are unable to offer refunds or exchanges after a purchase has been made in any team store. This policy is due to the custom nature of the products being sold. Therefore all sales are final.
To avoid ordering issues:
Use the size charts provided in the store. For reference most apparel charts can be found here and protective here.
Double-check spelling, player numbers, and all personalization before submitting your order.
However, we are committed to ensuring customer satisfaction. If you receive a damaged or incorrect item, please contact us immediately at teamquestions@lax.com. We will review the situation and strive to resolve the issue to the best of our ability.
"},"name":"Do you offer refunds or exchanges on Team Store items?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Once your order has been placed and processed, you will receive a confirmation email with your order details. Tracking information may not be immediately available after your order is placed. It can take up to 12 hours for the number to become active in our system. Once your order has been packed and is prepared to ship, you will receive a tracking number from our shipping system. Once you receive your tracking number you should be able to click on it for updates or copy and paste it into Google.
If you need further assistance feel free to visit our help center and request other assistance.
"},"name":"How do I track my order?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.
"},"name":"Can I edit or add anything to my order?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"LAX.com does not offer direct exchanges, due to inventory constraints. Please follow the return process for your items and place a new order for the desired products. The return process can be found here: https://www.lax.com/pages/returns
"},"name":"Do you offer exchanges?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Check the size listed on your item and confirmation email to determine if you accurately received the size you ordered. If you did, unfortunately we cannot replace or exchange the item - Lax.com does not produce extra items in team stores, and we are unable to offer an exchange for an alternate size.
If the size on the item you received does not match what was on your order confirmation, please contact our customer service team via email at Teamquestions@Lax.com and include your order number and a photo of what you received, showing the size tag/marking.
"},"name":"What I received does not fit, what can I do?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Yes, when you place an order for custom stringing, any comments or preferences about pocket placement or stringing style will be considered by our team at the Norwalk, CT location where our custom stringing is executed. We ensure your specifications are followed to provide you with the best possible product. If you need further assistance feel free to visit our Help Center.
"},"name":"Will custom order comments be considered for stringing preferences?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Unfortunately, once your order has been placed, we can no longer add or modify the order.
Yes, we do offer overnight shipping for domestic orders only. Please keep in mind that the order processing can take up to 24 hours. Orders must be placed by 12PM EST, M-F. Overnight delivery does not include Saturday or Sunday.
If you place your order after noon on a Friday it will not be shipped out until the following Monday.
If you need further assistance feel free to visit our help center and request other assistance.
"},"name":"Do you offer overnight shipping?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Unfortunately, if your team store is closed we are no longer able to accept additional orders. All items in this store are custom-made, and Lax.com places individual orders with each manufacturer immediately after the store closes. Because of this process, we are unable to make any changes or additions once the orders have been submitted to the manufacturer.
We recommend checking with your program directly to see if they plan to reopen a store in the near future or if they may have extra inventory available. Please note that all decisions regarding store timelines and product selections are made by your program, not by Lax.com.
We truly apologize for any inconvenience this may cause and appreciate your understanding.
You can also visit our Help Center and request further assistance if needed.
"},"name":"Missed Store Deadline - Store Closed"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Lax.com warranties fall under four different categories. You can learn more about our warranty policies for equipment, Zima, satin chrome heads and team store purchases on our warranty page, which can be found here. For quicker information you can also visit our Help Center and click on the Warranty Information banner in the top right hand corner.
Tracking numbers can take up to 24 hours to update. If your order still hasn’t arrived please contact the carrier using the tracking number you were sent when your order shipped and start a claim.
If you need further assistance feel free to visit our help center and request other assistance.
"},"name":"My Order Says Delivered But I Don't Have It"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Unfortunately no. Lax.com Gift Cards are not valid on Team Store purchases - they can only be used when checking out on an order placed on the Lax.com website.
"},"name":"Can I Use A Gift Card In A Team Store?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Lax.com is proud to be an Authorized Dealer for the brands we sell online and at our retail stores. Buying from an authorized dealer allows your equipment to be covered under each of the manufacturers brand limited warranty. Each product's limited warranty period is specified on the manufacturer's website/packaging. Learn more about warranties here.
You can also visit our Help Center and request further assistance if needed.
If you did not receive a receipt via email for your order, please double-check if the email address attached to the order is correct. For instance, if there is a typo like 'gmail' instead of 'gmail.com', it may prevent the confirmation email from being sent. We can update your email address on the order to ensure you receive all further updates if this issue persists.
"},"name":"What should I do if I didn't receive an order confirmation email?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"
Please contact us through the form in our Help Center. You will need to let us know your new shipping address so the package can be rerouted. Also include your order number. We offer this service as a one time courtesy.
You will have the choice to use a prepaid $9.99 shipping label for qualified items which will be deducted from your total return amount, or pay for your own label with the your carrier of choice. Field supplies such as goals, rebounders, balls, creases, and nets are not eligible for a return shipping label from Lax.com. You can visit our returns page here.
In the event that an item you ordered becomes unavailable or out of stock, the order will be canceled, and a refund will be issued. You will be notified via email about the refund details. We apologize for any inconvenience this may cause and suggest checking back on our website for updated product availability.
"},"name":"What happens if my item is out of stock after ordering?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Please contact us through the form in our Help Center with the correct full mailing address and your order number within 24 hours from the time of purchase and we will do our best to make the changes. If it has been longer, and you have already received a tracking number, you will most likely need to contact the carrier directly to make the change. We cannot make changes to addresses on packages once they have left our facility, in most cases.
Lax.com is proud to be an Authorized Dealer for the brands we sell online and at our retail stores. Buying from an authorized dealer allows your equipment to be covered under the brand's limited warranty. Each product's limited warranty period is specified on the manufacturer's website/packaging. Learn more about warranties by clicking here.
"},"name":"Do You Offer A Warranty?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"If your order was flagged and cancelled due to potential fraud by our automated system, which is based on Shopify's fraud detection, it will automatically cancel and refund the order. To place a new order, we suggest using a different credit card or email address to avoid being flagged again by the system. If you need further assistance please visit our Help Center and click on the block that says "Need other assistance?"
"},"name":"How do I deal with an order that has been automatically cancelled as possible fraud?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"YES. Global delivery timelines vary and customs fees are the recipient's responsibility.
Heavy items may incur additional shipping costs and delivery times.
A copy of your order and US Customs form will be attached to the outside of all packages. Expedited International shipping is available for an additional fee.
If your order was returned and you haven't received the refund, please confirm if the tracking shows that we received the item back in our warehouse. It can take up to ten business days for a return to be processed once it has been received by our warehouse.
If you need a copy of your purchase receipt for warranty or other purposes, please fill out this form with your order number, and we can resend the order confirmation email. Ensure your email contact information is up to date to facilitate this process smoothly.
"},"name":"How can I get a copy of my purchase receipt?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"The free shipping policy applies to Lax.com web orders only. It does not apply to Team Store orders.
We hope this information makes ordering easier. If you have any questions, visit the Help Center for further assistance.
We deeply apologize if your order has not arrived by the expected date. Occasionally, delays may occur due to issues with the shipping carrier, such as UPS, which are beyond our control. We suggest reaching out directly to UPS to get further updates or to initiate a claim if necessary. You can also visit our Help Center and request further assistance if needed.
"},"name":"What happens if my order is delayed or not delivered by the expected date?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"If your order has been shipped out but UPS does not have possession of the package, it may be an error on UPS's end when scanning it in. We recommend contacting UPS directly until you receive further updates from us. If UPS claims they delivered it but there is no proof and you did not receive it, start by filing a claim with UPS. If they cannot locate the package and the claim has been issued to us as the sender, we will assist you with the next steps, which may include issuing a refund.
"},"name":"How can I resolve an issue with my order not being delivered by UPS?"}]}Color Filters
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