Shipping And Returns

LAX.com is known for the fastest delivery in lacrosse. 95% of all orders placed by 2:00 pm EST ship the same business day as long as all items are in-stock and the payment has been processed. Weekends, holidays and the day of delivery do not count towards delivery time. Shipping days do not include Sunday or when USPS and UPS are closed. 
 
Tracking information will be provided after your order has shipped. Items delivered to a PO Box or an APO/FPO will be delivered in approximately 7 to 10 business days. Final delivery for APO/FPO destinations will be subject to the terms and conditions of the APO/FPO services.  
 
Return Information: 
Returns for new, unused products are never a problem. Items must be returned in their original packaging.  Returns must be received within 30 days after purchase for a full refund.  Anything past 30 days, a store credit will be issued.  Once a return is received by LAX.com it can take up to ten business days to process.  LAX.com is not responsible for shipping charges on returned items that we filled correctly and we do not refund the original shipping costs associated with your order.  We will take care of all shipping costs, if for some bizarre reason we sent you an incorrect item -- which is very rare.  Custom items, like stringing, cannot be returned -- we won't ship a custom job until it passes our quality control standards of our head stringer.  All helmets have a $35 re-stocking fee, if returned.    Returns are not accepted on field equipment such as nets, backstops, goals and bouncebacks.  
 
There are two ways to make a return.
 
If you were logged into your account when you placed your order you can request a return authorization from your account. Simply log in to your account and click on "My Orders".  Choose the applicable order and click on return.  You will be notified via email when your return has been authorized. This is an easy way to track the progess of your return.  If you checked out as a guest, simply send your item, with instructions on how to process it, back to: LAX.com Returns - 345 Wilson Avenue - Norwalk, CT 06854.  Include your order number, email address and contact information so that we can process the return for you as quickly as possible.
 
If you want to exchange an item you may want to place an order for that item to expedite the process and send the other item as a return.
 
Free Shipping Information:
*Free shipping on all orders within the continental US.  Shipped via ground service.  *Excludes goals, nets, bouncebacks, balls, creases and any other heavy bulky items.  Ships from CT.
 
USPS Priority Mail Shipping Information:
Priority mail is available to all locations USPS ships to. To expedite shipping and minimize delays, ensure that all supplied shipping information is correct. We are not responsible for shipping delays due to inclement weather and do not issue refunds for shipping costs if a delivery date is missed. Delivery time is within 2 to 7 business days after order placement. Priority mail delivery times are estimated by the USPS and usually on time.  
 
UPS Shipping Information:
UPS Ground - 1 to 5 business days - Delivery based on distance to destination.  Vist UPS US Shipping Services for an interactive map. 
UPS Three-Day Select - 3 buinsess days - Delivered by end of third day - Does not include Saturday delivery.
UPS Next Day Air - Delivered the next business day by the end of the day.  Does not include Saturday delivery. 
 
 
International Shipping Information:
LAX.com ships internationally every day, all over the world, and we are widely recognized as the largest online overseas delivery source for lacrosse. The usually delivery time is 6-14 business days depending on the local customs office and Post Office in your home country.  Be aware that all customs, duties, taxes, surcharges, brokerages, etc., are the responsibility of the customer.  When delivery is attempted, you may be billed for these fees which are independent of shipping charges and are charged by your local mail authority - not LAX.com.  All orders are sent via US Priority Mail and include tracking and delivery confirmation of your order.  A copy of your order and US Customs form will be attached to the outside of all packages. We cannot overnight international orders. Email us at questions@lax.com to obtain quotes for heavy items such as balls, nets or goals as sometimes the cost of shipping these overseas may be prohibitive.